• What is Abyssal Jewellery?
    Abyssal Jewellery is a collection of handcrafted pieces inspired by dark astral aesthetics, cosmic mysteries, raw textures, and fantasy lore. Blending one-of-a-kind bespoke creations with carefully cast repeat designs, each piece is forged with precision and intent, embodying the essence of the unknown and the legendary.

    Do you sell directly through your website?
    No, all Abyssal Jewellery purchases are made through my Etsy store. This ensures a secure shopping experience with trusted payment options, buyer protection, and automatic VAT collection for eligible countries.

    Are your pieces mass-produced?
    No. While some Abyssal Jewellery pieces are individually handcrafted as one-of-a-kind creations, I also craft repeat designs using casting techniques. However, I do not use mass production methods—each piece is made with intent, ensuring it retains a distinct identity and craftsmanship.

    Do you offer custom orders?
    Yes, I accept custom and bespoke commissions. If you have a design idea or want to modify an existing design, please reach out via the contact page. Custom orders are non-refundable and require full payment upfront.

    Do you accept collaborations with other artists or brands?
    I’m open to collaborations that align with Abyssal Jewellery’s aesthetic. If you're interested in working together, please contact me with details.

    Do you offer wholesale pricing?
    Currently, I do not offer wholesale, as each piece is handcrafted with a focus on unique artistry rather than mass production.

    Do you have a physical store?
    Not yet, Abyssal Jewellery is an online-only store currently. However, I occasionally release new collections via online drops.

  • What materials do you use?
    I work with sterling silver, meteorites, gold, platinum, and other high-quality metals, along with carefully selected gemstones purchased from a handful of trusted suppliers. Each listing specifies the exact materials used.

    How durable are your jewellery pieces?
    My jewellery is designed to be worn, but like all fine jewellery, it should be treated with care. Meteorite and precious metals can develop a patina over time, adding to their character. Avoid exposure to harsh chemicals, and store pieces properly when not in use. Precious gems are also subject to wear and tear if improperly treated due to the varying levels of hardness each gemstone has.

    How long does it take to create a piece?
    Each piece is handcrafted, and production time varies depending on the complexity. Standard orders typically take 2-4 weeks, while custom pieces may take longer. Estimated timelines will be communicated when you place your order.iption text goes here

  • How do I find my ring size?
    I highly recommend getting professionally measured at a jewellery store to ensure the correct size. Printable ring sizers and at-home methods can be inaccurate.

    Do you resize rings after purchase?
    Most pieces cannot be resized due to their design. If you are unsure about your size, please reach out before ordering, and I can assist in selecting the best fit.

  • Where can I buy your jewellery?
    All purchases must be made through my Etsy store. My website serves as a showcase and hub for information, but all transactions occur on Etsy.

    What currency are your prices listed in?
    All prices are listed in New Zealand Dollars (NZD). If you’re purchasing from outside New Zealand, Etsy will automatically convert the amount based on your local currency.

    What payment methods does Etsy accept?
    Etsy supports various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and Etsy Gift Cards. Afterpay is also available where supported.

    Can I cancel my order?
    Due to the handcrafted nature of my jewellery, all sales are final once an order is placed. Please ensure all details are correct before completing your purchase.

    Do you offer payment plans?
    Etsy does not offer direct payment plans, but Afterpay is available at checkout where applicable. Additionally, PayPal or your credit card provider may offer installment options

    How long does it take to complete an order, and why might there be delays?
    Abyssal Jewellery is a one-person business, and I currently work full-time managing a busy retail store outside of jewellery-making. Because of this:

    • Custom orders and new pieces may take longer to complete.

    • Responses to inquiries may be delayed, especially during busy periods.

    • Orders are still processed as quickly as possible, but I appreciate your patience.

    Every piece is always crafted with care, and I will always communicate realistic timelines so you know what to expect.

    Do you offer gift wrapping?
    All Abyssal Jewellery pieces are packaged in custom-branded jewellery boxes to ensure safe transport and a high-quality unboxing experience. If you need additional gift packaging or a special request, please contact me before purchasing.

    Can I include a gift message?
    Yes! If you'd like a personal message included with your order, let me know at checkout.

    If I request a custom piece, can I have it made exclusively for me?
    I offer fully bespoke commissions, but unless exclusivity is specifically arranged, I may choose to replicate certain design elements in future work. If you require a truly one-of-a-kind design that won’t be recreated, please discuss this with me upfront.

    Can you recreate a design from another jeweller?
    No, I do not copy or reproduce designs from other jewellers or brands. All Abyssal Jewellery pieces are original creations, and I encourage clients to commission work that aligns with my design style.

  • Where do you ship?
    I ship worldwide. If your country is not available at checkout, please contact me.

    How much is shipping?
    Shipping rates vary based on destination. Shipping is free within New Zealand.
    For international orders, shipping costs are as follows:

    • Australia: NZD $45

    • US, UK, EU, Canada, Japan: NZD $90

    • Other locations: NZD $145

    Why is shipping expensive for jewellery?
    Jewellery is classified as a restricted item by many postal services, requiring higher-tier shipping methods to ensure safe delivery. As a result, all international orders are shipped using secure, insured shipping options to protect your purchase.

    Shipping Method & Insurance?

    All orders to Australia, Canada, EU, Japan, UK & US are shipped by default with NZ Post International Courier, which is tracked and insured up to $5000 NZD. International courier customers can upgrade to International Express for an additional $55 NZD, which includes tracking and insurance up to $10,000 NZD.

    How long does shipping take?
    Shipping times vary by location but aim for the following turnaround times:

    • New Zealand Courier: 1-3 business days

    • International Courier: 2-6 business days

    • International Express: 1-5 business days

    Delays can occur due to customs processing on international orders.

    Do you provide tracking?
    Yes. All orders come with tracking, and you will receive a tracking number once your order has been dispatched.

    How do I know if I’ll be charged customs fees?
    Each country has different rules. Some countries charge VAT at checkout (such as Etsy), while others charge it upon delivery. If you’re unsure, please check with your country’s customs office before placing an order.

    Why do some Etsy customers still get customs fees even though Etsy collects VAT?
    VAT and customs duties are separate charges. Etsy collects VAT on orders to certain countries, but customs duties and courier handling fees may still apply when your package arrives.

    What happens if I refuse to pay customs fees?
    If you refuse to pay customs duties and your order is returned to me, I can reship the item at your cost. If you do not want it reshipped, you will be refunded minus the original shipping cost.

    What happens if my package is lost in transit?
    If your order goes missing while in transit, please contact me immediately so I can assist with a resolution.

    • Orders shipped via International Courier are insured up to $5000 NZD.

    • Orders upgraded to International Express are insured up to $10,000 NZD.

    A missing package claim must be filed with the postal service before a refund or replacement can be considered.

    What if my package is stolen after delivery?
    Once a package is marked as "Delivered," Abyssal Jewellery is not responsible for stolen packages. If theft is a concern, please choose a secure shipping address or request signature-required delivery.

  • Do you accept returns?
    No. All sales are final. Due to the handmade nature of my pieces, I do not accept returns or exchanges.

    What if my item arrives damaged?
    If your item is defective or arrives damaged, you must contact me within 7 days of receipt with clear photos of the issue. I will assess the claim and determine the next steps.

    What if I ordered the wrong size?
    Unfortunately, I cannot offer exchanges for incorrect sizing. Please ensure you know your correct size before ordering. If you need help determining your ring size, contact me before purchasing.

  • How do I care for my jewellery?

    • Precious metals i.e. sterling silver & gold: Keep away from chemicals, moisture, and prolonged sunlight exposure.

    • Meteorite Jewellery: Can oxidize over time—store it in a dry place and occasionally oil it to prevent rusting.

    • Textured & Blackened (Oxidized) Finishes:

      • DO NOT use silver dips, ultrasonic cleaners, polishing compounds, or abrasive cloths on oxidized surfaces, as they will strip away the darkened finish.

      • Safe cleaning method: Use mild soapy water and a soft brush or cloth to gently clean without damaging the oxidization.

      • If polishing is needed, focus on high-polished areas only, avoiding any oxidized sections.

    • Precious Stones: Different stones have different levels of hardness and are each subject to different levels of wear and tear. I will generally use harder stones for pieces that see more wear and tear like rings.

    Can I wear my jewellery in water?
    It is not recommended to wear your jewellery in water, especially if it contains meteorite, patina finishes, or fragile stones. Water can accelerate wear and tarnishing.

    Do you offer repairs?
    I do offer repair services but will accept them on a case by case basis. For international customers if you experience damage due to wear and tear, I recommend taking your piece to a trusted local jeweller as it will likely be easier and cheaper for them to fix it then sending it back to me. However I am more than happy to advise them on the repair such as where solder joins are located or what solders, or what tools were used to achieve a certain finish.

  • Where do you source your metals and gemstones?
    I work with a handful of trusted suppliers to source ethically mined and conflict-free materials whenever possible. If you have specific concerns about sourcing, feel free to reach out.

    Do you use recycled metals?
    Where possible, I incorporate recycled silver and gold into my work. I also repurpose scrap metal in my studio to reduce waste, any dust is also collected and sent off for refinement into useable material for use in future creations.

    Will you use my scrap metal or old jewellery?
    Yes, I can work with old jewellery if it’s suitable for reuse. However, there are some conditions:

    • I do not use other genuine artists' work or repurpose vintage/antique jewellery (such as 1800s handmade antiques) unless they are beyond repair.

    • Scrap metal or gold flakes must be legitimate carat purity and untainted—I cannot work with unknown alloys or contaminated materials.

    • If you have old gold or silver jewellery you’d like repurposed, feel free to reach out, and I’ll assess whether it can be incorporated into a new piece.

  • How can I contact you?
    The best way to reach me is via the contact form on my website or Instagram DMs. I do my best to respond within 1-2 business days.

    Final Notes
    If you have any other questions not covered here, feel free to contact me!